FAQ AgeComfort.com

1. What does AgeComfort.com sell? Why buy from us?
We sell assistive devices and health care supplies and aids. Browse around our store to see more.

Why buy from us? We offer the following benefits.

- Free Shipping: Saving you money! Click here to see our Shipping Rate.

- Convenience: Items are shipped to your door. Saving you gas money and your valuable time.

- Wide Selection: Hard to find products at great prices.

- Easy Return: No Hassel 30 days Return Policy. Please click here for more details.

- Friendly Customer Care Team: We believe that customer service is not a department, it's an attitude! You may contact us through email at info@agecomfort.com or call us at 1-905-760-7053.

2. Why buy healthcare products online?

Customers shop at AgeComfort.com for convenience and excellent service. When the nearest healthcare store is not close by or inconvenient, AgeComfort.com is the best option. We carry many products which are difficult to find or more expensive at neighbourhood stores. When making healthcare purchases online, our customers are looking for a safe, reliable e-store. When you shop at AgeComfort.com, you save money and time while finding the products you need.

Account

1. Do I have to open an account to place an order?
No, you do not necessarily have to open an account with us when you want to place an order. You may checkout as a guest.

2. What is the benefit of opening an account?

(1) Online order tracking and management at your control.

(2) Store personal information securely for future orders.

(3) Special promotion and savings for members.

(4) Rate and review products.

(5) Create a wish list of items to buy later.

All this and more! Open an account for FREE!

Ordering

1. What method of payment do you accept?

You may choose to pay by the following methods:

(1) Pay offline: You may choose from

- Ordering on the phone: You may call us at 1-905-760-7053 and talk to our customer care team to process your order right away.

- Fax: You may download the fax/mail order form here, print and fill it accordingly. Fax it to 1-905-738-6479. Once we get your order, we will inform you by email. We only accept Visa and MasterCard with Fax Orders

- Mail: You may download the fax/mail order form here, print and fill it accordingly. We accept Visa, MasterCard and Cheque(only Canada) with Mail Orders. Mail it to

Craftex Industries Inc. - AgeComfort.com

130 Great Gulf Dr.,

Concord, Ontario

L4K 5W1

(2) Pay by Cheque: We only accept cheques from Canada.

Cheque payment information:
Payee: Craftex Industries Inc.
Amount: The amount shown at checkout or the confirmation email
Address: 130 Great Gulf Dr.
Concord, Ontario
Canada, L4K 5W1
Purpose of the Cheque: Your Order ID
(Please check your email after you place the order. You will find a purchase confirmation from AgeComfort.com in your inbox. You may find the Order ID and the total amount on the confirmation email.)
Please note: We will ship your order as soon as we receive your payment.

(3) PayPal: You will be charged once the order is placed online.

(4) Credit Card: We accept Visa, MasterCard, Discover and American Express. Please note: we only accept Visa and MasterCard if you place the order over the phone.

(5) Money Order: We accept Canada Post Money Order.

Please note: We will ship your order as soon as we receive your payment.

Please see our Payment Options for more information.

2. Is my order subject to tax?

All orders shipped to Canadian locations are subject to 5% GST. An extra 8% PST to orders shipped to the province of Ontario.

USA and International shipments are tax exempt.

Some of our medical products are not subjected to GST but some are subjected to GST but not PST.
When you complete your order, our e-store will calculate the required tax based on your location and the products you purchase.

All prices are in Canadian dollars. Use XE Universal Currency Converter to convert from and to Canadian dollars at the latest exchange rate.

3. How do I know my order has been received?
As soon as you make your order, you will receive an email from us. You will also receive an email when your order has been approved and passed on to our shipping department. If at any point in time you have a question regarding the status of your order, please email us at order@agecomfort.com. Please have your order number (sent to you by email) when emailing to help us serve you more quickly. Didn't receive an email confirmation of you order? This is probably because your email address is putting mail from us in the "Spam" or "Junk Mail" folder. It is also possible that the email address you provided is invalid or mistyped. Feel free to email us to confirm your order or check on its status.

4. When will I be charged for my order?
You will be charged for your order as soon as you place an order.

5. How do I view my status of order?
As the status of your order changes, you will receive status emails at the email address you provided when you made your purchase. These emails will indicate when we receive your order, and when we ship your order from our shipping centre. You can also view the status of past and current orders by clicking on the "Order Status" text at the top left hand corner of every page. After doing so, click on the "My Account" button that appears on the top right hand corner of the page and you will be able to view all your current and past orders and the status of processing and shipping according to our order department. As always, we encourage you to email us if you have questions about your order. Please have your order number (provided to you by email upon a successful order) on-hand to help us find your records quickly.

6. How do I use my Coupon Code?
Save the Coupon Code you receive. Purchase the products you would like by adding them to the cart--your discount will not yet be subtracted from the price. As soon as you get to “Please Review Your Order Before Continuing” of the checkout process you will see "Redeem a Coupon" box underneath the total cost. Enter the code in the box provided and click “Apply”. The amount will be discounted from your order!

Shipping

1. Where do you ship?
We ship to anywhere in Canada and USA.

2. How do you charge for shipping cost?
Please click here to check our Shipping Rate section for more information.

Return

1. What is your Return Policy?
Please click here to check our Return Policy section for more information.

Privacy and Security

1. What do you do to my personal information?
Our site's contact form requires you to give us contact information, like name, phone number, email and address. We use the contact information from the registration form to send the user information they request about our company. The customer's contact information is also used to contact the visitor when necessary about their purchases.
AgeComfort.com will NEVER sell, distribute or share your contact information to a third party.

2. Will I receive junk mail after I purchase from you?
No, we have a strict policy against sending junk emails. If you wish to receive newsletters from us, please send us an email at newsletter@agecomfort.com. If you receive email from us that you do not wish to receive, please email us at newsletter@agecomfort.com.

3. I do not wish to give my credit card information online, are there any alternatives?

Yes.

(1) Pay offline: You may choose from

- Ordering on the phone: You may call us at 1-905-760-7053 and talk to our customer care team to process your order right away.

- Mail: You may download the fax/mail order form here, print and fill it accordingly. We accept Visa, MasterCard and Cheque(only Canada) with Mail Orders. Mail it to

Craftex Industries Inc. - AgeComfort.com

130 Great Gulf Dr.,

Concord, Ontario

L4K 5W1

(2) We also accept cheques in Canada. You may select cheque as your method of payment during checkout.
Cheque payment information:
Payee: Craftex Industries Inc.
Amount: The amount shown at checkout or the confirmation email
Address: 130 Great Gulf Dr.
Concord, Ontario
Canada, L4K 5W1
Purpose of the Cheque: Your Order ID
(Please check your email after you place the order. You will find a purchase confirmation from AgeComfort.com in your inbox. You may find the Order ID and the total amount on the confirmation email.)
Please note: We will ship your order as soon as we receive your payment.

Newsletter

1. What is your monthly newsletter?
Our newsletter contains company updates, product information, and new or ongoing specials. When you create an account at AgeComfort.com, you will be asked if you would like to subscribe--check the box to say yes. You can unsubscribe at any time.

2. How do I subscribe from your newsletter?
You can easily click on the unsubscribe link on the newsletter or email us at newsletter@agecomfort.com. We will remove your email from our newsletter subscription list.