At AgeComfort.com, one of our goals is to ensure that our customers are happy and satisfied with their purchases. We accept returns of any unopened items up to 30 days after the date of purchase.

Unfortunately, we cannot accept returns for items which are returned more than 30 days after you purchase them. We also cannot accept opened or used products due to the hygiene nature of some of our products such as bath safety, cushions, pillow, hot/cold therapy, uplift seats assist, walkers…etc. Items that are not returnable are indicated in its product description.

If you would like to return a product, please first check online to see if its page states the item is non-returnable. If not stated online, you may email us at info@agecomfort.com to confirm as to whether the product can be returned.

Shipping Cost of the Returned Item(s)

AgeComfort.com will only pay the shipping cost for wrong shipment, defective and damaged item(s) which are our mistakes. All other returns are paid for by the returning party. Customers who get the wrong shipment, please email us at order@agecomfort.com or call us at 905-760-7053 to get the detailed instruction.

Any items that are properly returned under our policy are eligible for a refund to your method of payment (Credit card or PayPal). We will refund you for a full total of your purchase price upon receiving the returned goods. For the returned products which are not in resellable condition (meaning the item or package is broken), we will charge 15% restocking fee.